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ZEZT Restaurant Platform Terms & Conditions

ZEZT Limited

Restaurant Platform Terms & Conditions

Last Updated: June 2026

1. Introduction

These Restaurant Platform Terms & Conditions ("Restaurant Terms") govern access to and use of the ZEZT restaurant platform by restaurant operators, hospitality businesses and authorised representatives.

By creating an account or using the platform, you agree to be bound by these Restaurant Terms.

These Restaurant Terms supplement the ZEZT Website Terms & Conditions and Privacy Policy.

2. About ZEZT

ZEZT provides technology services that enable restaurants to:

  • Promote dining offers
  • Manage availability
  • Receive reservations
  • Generate bookings
  • Engage with diners
  • Access operational insights
  • Use ZEZTAI recommendation tools

ZEZT does not employ restaurant staff, operate restaurants or manage food service operations.

3. Restaurant Accounts

To use the platform, restaurants must:

  • Provide accurate business information
  • Maintain up-to-date account details
  • Have authority to enter into these Terms
  • Comply with all applicable laws and regulations

You are responsible for all activity occurring under your account.

4. Restaurant Responsibilities

Restaurants agree to:

  • Honour valid reservations made through ZEZT
  • Provide accurate opening hours
  • Maintain accurate availability information
  • Publish genuine offers and promotions
  • Comply with food safety regulations
  • Maintain required licences and insurance

Restaurants remain solely responsible for the services they provide to diners.

5. Offers and Promotions

Restaurants may create:

  • Discounts
  • Fixed-price menus
  • Early-bird promotions
  • Last-minute offers
  • Limited-capacity promotions
  • Special event offers

Restaurants are responsible for:

  • Accuracy of offer details
  • Availability limits
  • Redemption conditions
  • Compliance with applicable laws

ZEZT may remove offers that are misleading, inaccurate or harmful to users.

6. Reservations and Bookings

Reservations generated through ZEZT remain subject to restaurant acceptance and operational capacity.

Restaurants agree to:

  • Honour confirmed bookings
  • Manage availability responsibly
  • Update capacity where possible
  • Notify diners promptly where issues arise

ZEZT is not responsible for operational failures within a venue.

7. Subscription Fees

Use of the ZEZT platform may require payment of subscription fees.

Subscription plans may include:

  • Monthly plans
  • Annual plans
  • Trial periods
  • Promotional pricing

Fees are displayed at the point of purchase.

All fees are exclusive of applicable taxes unless stated otherwise.

8. Commission Fees

ZEZT may charge commission on bookings generated through the platform.

Applicable commission rates will be communicated during onboarding or through platform pricing information.

Restaurants agree to pay applicable commissions on qualifying bookings generated through ZEZT.

9. Payment Processing

Subscription fees and other charges may be processed through approved third-party providers including Stripe.

Restaurants authorise ZEZT and its payment partners to collect applicable fees.

Failure to maintain valid payment methods may result in suspension of services.

10. Free Trials

ZEZT may offer:

  • Trial periods
  • Pilot programmes
  • Promotional access

At the conclusion of a trial, paid services may commence unless cancelled in accordance with the applicable plan terms.

ZEZT reserves the right to modify or withdraw trial programmes at any time.

11. ZEZTAI Services

ZEZTAI may provide recommendations based on factors including:

  • Demand trends
  • Weather conditions
  • Footfall indicators
  • Seasonal patterns
  • Availability
  • Historical activity
  • Local events
  • Traffic data

ZEZTAI recommendations are provided as informational tools only.

Restaurants remain solely responsible for:

  • Pricing decisions
  • Staffing decisions
  • Promotional activity
  • Operational decisions

ZEZT makes no guarantee regarding commercial outcomes resulting from recommendations.

12. Customer Data

Restaurants may receive limited customer information necessary to facilitate bookings and dining experiences.

Restaurants agree to:

  • Use customer data only for legitimate business purposes
  • Comply with UK GDPR and applicable privacy laws
  • Maintain adequate security measures
  • Avoid unauthorised sharing of customer data

Customer information remains subject to ZEZT's Privacy Policy.

13. Intellectual Property

ZEZT retains ownership of all rights relating to:

  • ZEZT branding
  • ZEZTAI technology
  • Software
  • Platform features
  • Analytics systems
  • Data models
  • Website content

Restaurants receive a limited licence to use the platform during their subscription period.

14. Platform Availability

ZEZT aims to provide reliable service but does not guarantee uninterrupted operation.

Services may occasionally be affected by:

  • Maintenance
  • Upgrades
  • Third-party provider outages
  • Technical issues

ZEZT shall not be liable for temporary interruptions.

15. Suspension and Termination

ZEZT may suspend or terminate accounts where:

  • Fees remain unpaid
  • These Terms are breached
  • Fraud is suspected
  • Platform misuse occurs
  • Legal requirements necessitate action

Restaurants may terminate their subscription in accordance with the applicable billing terms.

Outstanding fees remain payable following termination.

16. Limitation of Liability

To the fullest extent permitted by law, ZEZT shall not be liable for:

  • Lost revenue
  • Lost profits
  • Loss of business opportunity
  • Loss of goodwill
  • Indirect or consequential losses
  • Operational decisions made by restaurants
  • Reliance on ZEZTAI recommendations

ZEZT's total liability shall not exceed the fees paid by the restaurant to ZEZT during the preceding twelve months.

Nothing in these Terms excludes liability that cannot legally be excluded.

17. Indemnity

Restaurants agree to indemnify and hold harmless ZEZT, its directors, employees and affiliates against claims arising from:

  • Restaurant operations
  • Food safety issues
  • Customer disputes
  • Breach of these Terms
  • Regulatory violations

18. Changes to These Terms

ZEZT may amend these Terms from time to time.

Updated versions will be published on the platform and become effective upon publication unless otherwise stated.

19. Governing Law

These Restaurant Terms shall be governed by the laws of England and Wales.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Information

ZEZT Limited
20 Wenlock Road
London
England
N1 7GU

Email: info@zezt.io

Website: zezt.io