ZEZT Limited

Diner Terms of Use

Last Updated: June 2026

1. Introduction

These Diner Terms of Use ("Terms") govern your access to and use of the ZEZT platform, including the ZEZT website, mobile applications and related services.

By creating an account, making a reservation or using any ZEZT service, you agree to these Terms.

If you do not agree to these Terms, you should not use the platform.

2. About ZEZT

ZEZT is a hospitality technology platform that helps diners discover restaurants, offers and dining opportunities.

ZEZT provides access to participating restaurants but does not own, manage or operate any restaurant listed on the platform.

All food, service, pricing and dining experiences remain the responsibility of the individual restaurant.

3. Eligibility

To use ZEZT you must:

Be at least 18 years old.
Provide accurate account information.
Comply with applicable laws and regulations.
Use the platform responsibly.

ZEZT may suspend or terminate accounts that provide false information or misuse the platform.

4. Your Account

You are responsible for:

Maintaining accurate account information.
Protecting your login credentials.
All activity carried out through your account.

You must notify ZEZT immediately if you believe your account has been compromised.

5. Restaurant Listings and Offers

Restaurants may publish:

Discounts
Dining offers
Fixed-price menus
Special promotions
Limited-time availability
Event-based offers

ZEZT does not guarantee:

Availability of any offer
Accuracy of restaurant information
Continued participation by restaurants

Restaurants may withdraw or amend offers where legally permitted.

Mobile Application Use

The ZEZT mobile application may provide features including:

Restaurant discovery
Offer notifications
Reservations
QR code redemption
Location-based recommendations
Personalised dining suggestions

You are responsible for ensuring that:

Your device is compatible with the application.
Your device software is kept reasonably up to date.
You maintain appropriate security protections on your device.

Certain features may require:

Internet connectivity
Push notification permissions
Location services

Some functionality may be unavailable if these permissions are disabled.

ZEZT may release updates, improvements or new features from time to time. Continued use of the application may require installation of updated versions.

6. Reservations

When making a reservation through ZEZT, you agree that:

Reservation details are accurate.
You intend to attend the booking.
You will comply with restaurant policies.
You will arrive within any reasonable grace period specified by the restaurant.

Reservation confirmations are subject to restaurant availability and acceptance.

7. Deposits and Prepayments

Certain bookings may require:

Deposits
Reservation fees
Prepaid experiences

Any applicable charges will be displayed before booking confirmation.

Refund eligibility will depend on:

Restaurant cancellation policies
Timing of cancellation
Specific offer terms

8. Cancellations and No-Shows

Where cancellation is permitted, diners should cancel as soon as possible through the platform.

Failure to attend a reservation may result in:

Loss of deposit
Booking restrictions
Temporary account suspension
Reduced access to certain offers

ZEZT reserves the right to investigate repeated no-show behaviour.

9. QR Codes and Offer Redemption

Some offers may require:

Digital confirmation
QR code presentation
In-app verification

Offers:

Must be redeemed in accordance with stated conditions.
Cannot be duplicated or manipulated.
May be subject to availability limits.

Fraudulent use of offers may result in account suspension.

10. Reviews and User Content

Where reviews, ratings, comments or other content are submitted, users agree:

Content is truthful and accurate.
Content is not defamatory or unlawful.
Content does not infringe third-party rights.

ZEZT may remove content that breaches these Terms.

Users grant ZEZT a non-exclusive licence to display and use submitted content in connection with platform operations.

11. Personalised Recommendations

ZEZTAI may use information such as:

Dining history
Preferences
Location
Booking activity
Platform interactions

to provide personalised recommendations.

Recommendations are intended to improve user experience and do not constitute guarantees of suitability, availability or quality.

ZEZTAI Personalisation and Recommendations

ZEZTAI is ZEZT's hospitality intelligence and recommendation engine.

ZEZTAI may analyse information including:

Dining preferences
Booking history
Offer redemptions
Favourite cuisines
Location information (where permission is granted)
Time of day
Seasonal trends
Availability information
General platform activity

to help provide:

Personalised restaurant recommendations
Relevant dining offers
Nearby dining opportunities
Improved search results
Enhanced user experiences

ZEZTAI recommendations are generated automatically using data-driven analysis and are intended to assist users in discovering relevant dining opportunities.

Recommendations should not be considered guarantees regarding:

Restaurant quality
Availability
Pricing
Suitability
Dining outcomes

ZEZT may continue to improve and refine ZEZTAI functionality over time as additional platform data becomes available.

Users acknowledge that recommendations may vary and that dining decisions remain their own responsibility.

12. Acceptable Use

You agree not to:

Create fraudulent bookings.
Abuse restaurant staff.
Attempt to exploit offers.
Share account access.
Use automated tools to access the platform.
Interfere with platform security.
Upload malicious content.

ZEZT may suspend accounts that breach these requirements.

13. Third-Party Services

The platform may integrate with third-party services including:

Payment providers
Mapping services
Reservation technologies
Marketing platforms

ZEZT is not responsible for the policies or actions of third-party services.

14. Intellectual Property

All intellectual property relating to:

ZEZT
ZEZTAI
Platform software
Branding
Logos
Content

remains the property of ZEZT Limited or its licensors.

Nothing in these Terms transfers ownership rights to users.

15. Platform Availability

ZEZT aims to provide reliable service but does not guarantee uninterrupted access.

Services may occasionally be unavailable due to:

Maintenance
Technical issues
Third-party outages
System upgrades

ZEZT shall not be liable for temporary service interruptions.

16. Limitation of Liability

To the fullest extent permitted by law, ZEZT shall not be liable for:

Restaurant service quality
Food quality
Pricing disputes
Reservation disputes
Loss of enjoyment
Indirect or consequential losses

Any issues relating to the dining experience should be addressed directly with the restaurant.

ZEZT's liability shall not exceed any fees paid directly to ZEZT during the previous twelve months.

Nothing in these Terms excludes liability that cannot legally be excluded.

17. Suspension and Termination

ZEZT may suspend or terminate accounts where:

These Terms are breached.
Fraudulent activity is suspected.
Repeated no-shows occur.
Platform abuse is identified.
Legal obligations require action.

Termination may occur without notice where necessary to protect users, restaurants or the platform.

18. Changes to These Terms

ZEZT may amend these Terms from time to time.

Updated versions will be published on the platform and become effective upon publication unless otherwise stated.

Continued use of the platform constitutes acceptance of the updated Terms.

19. Governing Law

These Terms shall be governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Information

ZEZT Limited
20 Wenlock Road
London
England
N1 7GU

Email: legal@zezt.io

Website: zezt.io

ZEZT Diner Terms of Use